As stipulated by the Committee of Private Education(CPE) part of Skillsfuture Singapore, Ascensia International School has a Fee Protection Scheme (FPS) through Liberty Insurance Pte Ltd. For more information on the FPS, please refer to

Click here to view Tuition Fee Protection Scheme Policy Wordings.
Click here to view Tuition Fee Protection Scheme Certificate.

  • Facilities: internet access, our school library and study areas.
  • Activities including community service projects and academic assistance classes to enrich your educational experience.
  • Counselling Services
    Our school counsellors provide counselling service for students who may need help in areas other than those of an academic nature.

All students who intend to study with Ascensia Academy must sign a Standard Student Contract with the school before course enrollment. For a copy of the standard student contract, please click here.

1. Transfer means that the student changes the course of study but remains in our school.

2. Withdrawal means that the student ceases to study in our school.

3. Transfer / Withdrawal requests must be made in writing and signed by the parent or guardian (the guardian must be 18 years old and above). A student who is 18 years old and above does not need a parent or guardian to sign the request form.


Download Withdrawal form here.


4. A withdrawal application will be approved in the following circumstances:

a) The student has been proven to be medically unfit to continue his/her studies here by a certified medical practitioner.

b) The student has been offered a place to study in a government school in Singapore.

5. The relevant documents to prove the above must be submitted with the withdrawal request.

6. The Principal is the approving authority for the withdrawal and transfer application.

7. Upon the approval of the withdrawal request due to the above circumstances, the conditions for refund will be subject to our Refund Policy.

8. A transfer application will be approved if the student is unable to cope with the course he/she had enrolled in and requests for a transfer to another course.

9. Other reasons for transfer / withdrawal will be evaluated on a case-by-case basis by the Management.

10. A transfer fee of S$107 (including 7% GST) is applicable upon the approval of the transfer request. This excludes any other fees that may be required by the Immigration and Checkpoints Authority (ICA). Besides these fees, there are fees to refund or top-up due to the difference in the course fees.

11. The transfer / withdrawal request will be processed within 14 working days from the date of submission of the written request.

12. For international students, withdrawal from the school implies the termination of the Student’s Pass. Upon the approval of your withdrawal from our school, we will cancel your Student’s Pass and return the Student’s Pass card to ICA.

13. The students’ studies may also be terminated by our school when the student receives our third (final) warning letter or when the student has been caught breaking Singapore’s law. In such cases, the Student’s Pass will be cancelled and returned to ICA with immediate effect.

14. The school has no deferment policy. Students who fail to commence classes without valid reasons will be deemed to have withdrawn from the course they have registered for.


Submission of Transfer/Withdrawal Request

The written transfer/withdrawal request is submitted by the parent of guardian (if student is below 18 years old).


Management Evaluation of Transfer/Withdrawal Request

The Management evaluates the validity by the circumstances leading to the request.


Notification of Outcome

Parent/guardian is notified in writing of the outcome of the transfer/withdrawal request within 14 working days.

  • If the transfer/withdrawal request is not approved, the student continues in the current course he/she has been enrolled in.
  • If the transfer request is approved, the student’s existing contract is terminated and a new contract is signed. A transfer fee of $107.00 is paid by the student to the school.
  • If the withdrawal request is approved, the student terminates his/her studies with our school and the school terminates the existing student’s contract and cancels his/her Student’s Pass wit ICA
  • Past attendance records will be issued students who are enrolling in another course in another PEI.
% of Total Fees Paid
(excluding application fee)
If Student’s written notice of withdrawal is received
90% More than 30 days before the Course Commencement Date
50% Before, but not more than 30 days before the Course Commencement Date
25% After, but not more than 7 days after the Course Commencement Date
0% More than 7 days after the Course Commencement Date


The following are non-refundable:

  • Fees paid to SEAB (Singapore Exams and Assessment Board)
  • Fees paid to ICA (Immigration and Checkpoints Authority)

Refund requests must be made in writing, by completing our school’s Refund Request Form.

Refund requests must be made in writing by the parent or guardian (the guardian must be 18 years old and above).

For students who have already commenced their studies in our school, the transfer / withdrawal application must be approved by the School Management before they may submit a refund request.

The time taken to process a refund request will not be more than 7 working days from the date of submission of the Refund Request Form.

The school notifies the student within 3 working days upon knowledge of any of the following:

  • The school is unable to commence the course on the commencement Date;
  • The school terminates the course prior to the commencement of the course;
  • The school is unable to complete the course by the Completion Date;
  • The school terminates the course prior to the completion of the Course;
  • The school does not ensure that the student meets the course entry or matriculation requirements as set by the organization stated in Schedule A within any stipulated timeline set by CPE;
  • The Student’s Pass application is rejected by ICA.

The school informs the student in writing of alternative study arrangements (if any), and also refunds the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within 7 working days of the above notice.

The school provides the student with a 7 working days cooling-off period from the date of signature of the contract by both parties. The student will be refunded 90% of the fees already paid if the student submits a written notice of withdrawal to the school within the cooling-off period, regardless of whether the student has started the course or not.


Submission of Refund Request Form

Refund Request Form signed by the parent or guardian (if the student is below 18 years old) is submitted.


Management Evaluation of Refund Request

The management evaluates the refund request based on the refund policy.


Notification of Outcome

Parent/guardian and student are notified in writing of the outcome of the refund request.

  • If the refund request is not approved, no refund will be made.
  • If the refund request is approved, the refund request i sent to the Finance Department for processing.


Issurance of Refund

Finance Department issues the refund.

  • If by Cash/Cheque – the parent/guardian/student will be informed to collect the refund.
  • If refund by Telegraphic Transfer – a copy of the telegraphic transfer advice will be emailed to the parent/student/guardian.


Collection of Refund Cash/Cheque

The refund cash/cheque is collected by the parent/guardian/student in person.

  • If the parent/guardian/student is not able to collect the refund in person, a letter of authorisation must be provide.
  • The person collecting the refund shows his/her identity document NRIC Card or Passport and signs an acknowledgement of receipt for the cash/cheque.

The time taken to process a refund request will not be more than 7 working days from the date of submission of the Refund Request Form.

The Student Appeal Process is defined as the process in place to handle appeals of students’ assessment results arising from end of year examinations which require formal invigilation.

  • An appeal over an assessment result may be initiated by a student or his parent who then fills in the Appeal Form. The Initiator of appeal hands in the form and a fee of $50.00 (subject to 7% GST) to the Administrative Office.
  • The Principal receives the Appeal Form within 2 working days and discusses the appeal with the Examination Committee.
  • The teacher-in-charge goes through the marked exam scripts thoroughly, checks the student’s daily performance and examines whether cross-marking is necessary. This investigation and analysis is completed within 2 days.
  • The Principal meets with the Examination Committee to discuss the recommended action.
  • The Principal reports the appeal case, the investigation and the recommended course of actions to the Academic & Examinations Board and seek its endorsement within 7 working days from the date of appeal.
  • The final decision for the appeal is endorsed by the Academic & Examinations Boards and the appeal results are released to the initiator of appeal within 14 working days after the appeal is made.
  • International Students studying in Singapore can either stay with a local guardian or in hostels. The cost of full-board accommodation ranges from S$1,500 to S$2,000 per month, inclusive of rent, meals and laundry.Please contact us for more details on accommodation providers.

EduTrust Certification Scheme

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to recognise PEIs that are able to consistently maintain high standards in key areas of management and in the provision of education services.

What is EduTrust?

EduTrust is a voluntary certification scheme for private education institutions (PEIs) in Singapore. A private education institution is awarded EduTrust certification if it has achieved the stipulated standards in the areas of:

  • Management of the school
  • Provision of educational services
  • Financial health

Having achieved satisfactory to commendable performance in key areas of management and the provision of educational services, Ascensia Academy was awarded the 4-year EduTrust certification by the Committee for Private Education, a part of SkillsFuture Singapore Agency (CPE).

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